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Why choose Basecamp or Rocket.Chat?
Basecamp has more add-ons than Rocket.Chat, including graphic personalization and contact management. Both offer roles management, workspace and user activity, chat, file sharing, mentions, groups/channels, and gif and emoji. However, Rocket.Chat offers more features such as voice messages, threads, and integration needed for 1-1 and group video calls. They both lack features such as whiteboarding, screen sharing, audio call, breakout rooms, recording, participant permissions, subtitles and translations, and online document editing.
In terms of help resources, both offer training webinars and mobile, web, and desktop apps, but Basecamp offers more options for training such as on-site, online live, docs, and videos. Rocket.Chat offers more options for authentication such as SAML/SSO and two-factor authentication, and has the option to import data and users from Slack or CSV. Both offer end-to-end encryption and integration with APIs, but only Rocket.Chat offers on-premise deployment.