There is a 3rd alternative...
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Why choose Hive or Rocket.Chat?
Hive provides additional features such as add-ons, roles management, and contact management, while Rocket.Chat lacks these features. However, Rocket.Chat offers voice messages, integration for 1-1 and group video calls, and a "Do not disturb" mode, which Hive does not have. Both competitors have mobile, web, and desktop apps, as well as integrations and API options. Overall, Hive may be a better choice for businesses with a higher budget and more complex needs, while Rocket.Chat is more suitable for smaller businesses with basic communication requirements.